7autospa Malaysia strives to provide exceptional car detailing services and a positive customer experience. However, we understand that unforeseen circumstances may arise. This Refund & Return Policy outlines our policy regarding cancellations, service dissatisfaction, In-App Purchases, and service refunds.

1. Appointments and Services

Cancellation by Customer

If you cancel your appointment through the App more than [Number] hours before your scheduled appointment time, you will receive a full refund of any pre-payment made. Cancellations with less notice may be subject to a cancellation fee, which will be deducted from any refund provided.

Service Dissatisfaction

If you are not satisfied with the quality of service provided, please notify the service professional on duty or contact 7autospa Malaysia customer service immediately. 7autospa Malaysia will work with you to resolve any issues and ensure your satisfaction. This may include one of the following:

• Re-service of the affected area: 
  We will re-do the service to meet your expectations at no additional cost.

• Complimentary additional service of comparable value:
  We may offer you a complimentary service of similar value to compensate for the inconvenience.

• Partial Refund:
  In some cases, a partial refund may be issued based on the severity of the issue.

• Full Refund:
  If a mutually agreeable resolution cannot be reached after attempting the options above, we will
  determine if a full refund is appropriate on a case-by-case basis.

2. Important Notes

• To be eligible for a service refund, you must bring your vehicle back to the same 7autospa Malaysia locations where the original service was performed within [Number] days of the service date.
• Refunds will be processed using the original payment method used for the service. Please allow [Number] business days for the refund to reflect in your account.
• This Refund & Return Policy applies only to transactions conducted through the 7autospa Malaysi App.Refunds for services or memberships purchased directly at a 7autospa Malaysia location may be subject to a different policy. Please contact the location directly for more information.

3. Memberships

Generally, membership fees are non-refundable. However, if 7autospa Malaysia terminates your membership without cause, you will be refunded a prorated portion of any unused membership fees.

4. Contact Us

If you have any questions about this Refund & Return Policy, please contact 7autospa customer service at +6012-299 3853 or 7autospaofficial@gmail.com.